IT Service Engineer
Technical support with responsibility
What will you do?
As an IT Service Engineer, you are the first point of contact for our clients with IT issues. You provide technical IT support and help clients resolve incidents by phone and remotely. You ensure their IT environment remains stable, secure and up to date.
Most issues are resolved directly via remote support. Sometimes larger requests or changes take the form of small IT projects that you work on and deliver independently or together with colleagues.
Occasionally you carry out installations or work on-site, but the majority of your work is done remotely. This is not a pass-through role. You are and remain the technical point of contact for our clients.
What makes this role interesting?
New client implementations and architecture are carried out by senior colleagues. You support where appropriate and get the opportunity to further specialise -depending on your ambition and development -in system or network administration.
What does success look like?
About us
We are a specialised IT organisation that delivers Online Workplaces and secure IT infrastructures to business clients. We manage our own infrastructure in a Dutch Tier-3 data centre, where continuity and security are central.
Our environments include Windows Server, Microsoft 365, Hyper-V virtualisation and container platforms such as Docker and Kubernetes. We continuously invest in professionalisation, security and modern infrastructure.
We do not believe in mass service desks, but in quality, responsibility and lasting client relationships. Our clients rely on their IT environment every day and we ensure it keeps running reliably.
You work from a modern, professional office at an easily accessible location directly on the motorway. A pleasant working environment with modern hardware, good facilities and a professional yet informal atmosphere. We are a compact team with short communication lines. You get a lot of independence, but you are never on your own.
Responsibilities
- Independently analyse and resolve 1st and 2nd line IT incidents
- Phone and remote support via professional tooling
- Carry out changes and small technical projects
- Manage Windows Server environments
- Maintain and manage Microsoft 365
- Work with Hyper-V virtualisation platform
- Monitor networks and security
- Carry out updates, patches and preventive maintenance
What are we looking for?
- MBO-4 or HBO ICT qualification
- Minimum 2 to 5 years experience in IT support or system administration
- Able to independently handle 1st and 2nd line incidents
- Experience with Windows Server, Windows 11, Microsoft 365
- Experience with Hyper-V, networking (TCP/IP, VLAN, VPN), firewalls
- Direct client contact and responsibility for client environments
- Excellent command of the Dutch language -you can explain technical matters clearly and understandably to non-technical clients
And above all
- You communicate clearly and understandably in excellent Dutch -even when explaining something technical
- You take ownership of incidents and changes
- You work in a structured and solution-oriented way
- You work independently, but know when to escalate
- You are looking for a role with long-term responsibility
Who is this for?
For IT professionals who:
- Want to combine technology and client contact
- Do not just want to process tickets
- Do not want to be a pure back-office system administrator
- Want to feel ownership over "their" clients
- Want to continue developing technically
What do we offer?
Serious infrastructure
Work with our own Tier-3 data centre and modern technology. No resold hosting, but real infrastructure that you manage yourself.
A good salary
Fair compensation matching your experience and responsibilities
24 holiday days
Plenty of time to recharge and enjoy your free time
Pension scheme
Good pension build-up for a worry-free future
Training opportunities
Certifications and training to keep developing yourself
Informal atmosphere
Compact team, short communication lines and lots of independence. You work from a modern office at an easily accessible location with a professional yet informal atmosphere.
Apply now
Interested in this position? Fill in the form and tell us why you are the right IT Service Engineer. We will get back to you as soon as possible.
Prefer to apply directly via email?
jobs@barion.nlQuestions about this vacancy?
Get in touch for a no-obligation conversation. We are happy to tell you more.
